Shipping policy

PROCESSING AND HANDLING

We do our best to process most of orders within 1-2 days, but all orders are processed within 1-3 days (Excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.

 

SHIPPING RATES AND ESTIMATES

We offer free standard shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide.

All orders will be shipped from our international warehouses, so shipping typically takes between 2-4 weeks.

 

Shipping to selected countries

We only ship to:

United States, United Kingdom, Canada, Australia, New Zealand, France, Spain, Austria, Denmark, Finland, Ireland, Japan, Netherlands, South Korea, Switzerland, Hungary, Belgium, Hong Kong, Malaysia, Singapore, Italy, Germany and more...

We do not offer shipping to 

Afghanistan, Austria, Nepal, Philippines, South America, Africa, India, Costa Rica, Puerto Rico, New Caledonia, and other countries...

**We're sorry, we currently do not ship to Germany due to import restrictions.**

If you would like to know if we provide tracked shipping to your country please contact us via an email at sjjhelp@gmail.com

 

Customs

Please note that import and customs delays to centain destinations can extend shipping times as we have no control over the shipping times once a parcel is shipped out. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SJJ Plush is not responsible for these charges if they are applied and are your responsibility as the customer.